Privacy Policy

1. Information We May Collect

Depending on the service requested, we may collect:

• Name, mobile number, email address and residential address.
• Traveller names, dates of birth, nationality and travel preferences.
• Passport, identity proof, photographs and visa-related documents.
• Flight, hotel, holiday package, insurance and transportation details.
• Billing information, payment confirmation and transaction references.
• Enquiries made through telephone, email, website forms or WhatsApp.
• IP address, browser, device, cookies and website-usage information.

We do not normally store complete card details, banking passwords, UPI PINs or other confidential payment credentials.

2. How We Use Your Information

• Respond to enquiries and prepare travel quotations.
• Process flights, hotels, holiday packages, cruises and transportation bookings.
• Assist with passport, visa and immigration-related services.
• Send confirmations, updates, reminders and travel information.
• Process payments, refunds, cancellations and reconciliation.
• Provide customer support before, during and after travel.
• Prevent fraud and maintain website security.
• Meet legal, taxation, accounting and regulatory requirements.

3. Passport and Visa Documents

Some services require passport copies, photographs, identity proofs, financial records, employment details or other documents requested by an embassy, consulate, visa centre or immigration authority. These documents will be used only for providing the requested service and may be shared with the relevant authority or authorised service provider.

4. How We Share Information

Necessary information may be shared with:

• Airlines, hotels, tour operators, cruise and transportation companies.
• Embassies, consulates, visa centres and immigration authorities.
• Travel-insurance and authorised assistance providers.
• Banks, payment gateways and financial institutions.
• Hosting, software, analytics and communication providers.
• Government or regulatory authorities where legally required.

We do not sell or rent your personal information.

5. International Data Transfers

International travel and visa services may require information to be shared with airlines, hotels, tour operators, embassies or authorised providers outside India. Such transfers will be made only where necessary for the requested service and subject to applicable legal requirements.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, improve performance and measure promotional campaigns. You may manage cookies through your browser settings, although disabling essential cookies may affect some website functions.

7. Marketing Communications

Where permitted, we may send travel offers or service updates through email, telephone, SMS or WhatsApp. You may opt out by replying “STOP”, using an available unsubscribe option or emailing info@aggarwalholidays.com. Necessary messages relating to an existing enquiry or booking may still be sent.

8. Data Retention

We retain information only for as long as reasonably necessary to complete the requested service, maintain booking and accounting records, address disputes and comply with legal obligations. Passport and visa documents will not be retained longer than necessary for the relevant service or applicable legal requirements.

9. Data Security

We use reasonable administrative, organisational and technical safeguards to protect personal information. However, no website, email, WhatsApp communication or electronic-storage system can be guaranteed to be completely secure. Please never send passwords, card PINs or UPI PINs to us.

10. Your Privacy Rights

Subject to applicable law, you may request:

• Information about your personal data being processed.
• Correction or updating of inaccurate information.
• Deletion of information that is no longer required.
• Withdrawal of consent for future processing.
• Opt-out from promotional communications.
• Grievance redressal regarding the use of your information.

Requests may be sent to info@aggarwalholidays.com. We may verify your identity before processing a request.

11. Children’s Information

We may process information relating to children when it is provided by a parent, guardian or authorised adult for a family booking, passport, visa, insurance or other travel service. Where required, appropriate consent will be obtained from the parent or lawful guardian.

12. Third-Party Websites

Our website may contain links to airlines, hotels, tourism boards, embassies, payment providers or social-media platforms. We are not responsible for the privacy practices, security or content of third-party websites.

13. Changes to This Policy

We may update this Privacy Policy when our services, technology, business practices or applicable laws change. The updated policy will be published on this page with a revised “Last Updated” date.